Frequently Asked Questions
Everything you need to know about your House of Errors order.
When will my order ship?
Standard orders are processed within 3-5 business days. For limited edition drops and pre-orders, please refer to the specific timeline listed on the product page.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in original, unworn condition with all tags attached. Please note that certain exclusive collection items may be marked as final sale.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties.
How do I know which size to choose?
Each product page features a detailed size guide. Many of our pieces feature a signature oversized fit; we recommend sizing down if you prefer a more tailored silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my House of Errors garments?
To preserve the integrity of our custom fabrics and prints, we recommend washing items inside out on a cold cycle and hanging them to dry. Avoid ironing directly on graphic elements.